Pairfully Refund Policy

1. What a match payment covers

• A match payment covers one Pairfully matchmaking attempt after payment and verification are complete.
• It does not guarantee a specific person, venue, or final date outcome.
• It does not guarantee an immediate match if no compatible person is currently available.

2. Pool balance and no-match protection

• Default remedy: 100% credit rollover to a future match attempt, valid for 90 days.
• On request: partial cash refund after non-refundable costs are deducted.
• A user is considered not matched if no active match connection is created within Pairfully’s reasonable matching window.

3. Refund-eligible scenarios

• Paid and completed onboarding but not matched within the applicable matching window.
• Duplicate charge for the same matching attempt.
• Technical failure where payment was captured but Pairfully could not deliver the paid service.

4. Non-refundable cost components

• Prembly KYC verification fee (currently ₦100 per verification attempt).
• Payment gateway or processor charges, including Paystack fees.
• Third-party service costs already consumed for that user.

5. Refund calculation

Refund Amount = Amount Paid - Non-Refundable Costs

If deductions are equal to or greater than the amount paid, no cash refund is due and rollover credit remains the available remedy.

6. Cancellation timing rule

If a user cancels less than 24 hours before a confirmed date, that payment is considered consumed and is not refundable except where required by law.

7. How to request a refund

Email james@pairfully.com with your account email, payment reference, and reason for request.

Reviews are completed within 3 business days, and approved refunds are processed within 5-10 business days.